Summary: The key to successful automation lies in how well both of these teams function.
Today’s IT operational standards have increased tenfold due to the emergence of social, mobile, and cloud applications. With other trends adding new and diverse dimensions, things are becoming quite challenging for IT technicians. To combat this, many organizations put themselves in a better position to support these trends by aligning their business requirements and IT resources through unification of their SOC and NOC.
A Lack of Automation
Many organizations and companies handle their security operations in a separate fashion. Meaning, threats are often handled first by the IT operations team and then passed over to the SOC groups if they are unable to identify the issue. As you may already know, SOCs and NOCs are separate from one another, and this distance makes it much more difficult for communication to occur between the two teams.
Consequently, there is a lack of established automation for sharing information or correlating security vulnerabilities. The key to success lies in automation. By addressing some of the common challenges that organizations are facing through the combination of NOCs and SOCs, companies can handle new events in a more established manner.
This is one route many organizations have been forced to take to address security vulnerabilities and performance issues. By combining both centers, both teams can collaborate and work as a unit in regards to caring for the health of the organization’s network. It’s a trending move that’s sure to become more popular as technology continues to advance in the future.