A common complaint among cable customers is that they can never reach a live person on the phone. From dealing with long hold times to dropped calls, many customers get frustrated and give up because it seems impossible to reach a live person on the other end of the line. To solve this problem, many cable companies employ call answering service agencies to handle overflow calls, providing customers with a professional 24 hour a day point of contact.
A professional call answering agency can offer cable companies a variety of services to ensure each customer receives the right response at the right time. Such companies offer courteous and knowledgeable representatives who can provide customized call routing and scripting based on specific business requirements. Customer support services provided by these companies include providing subscribers with the estimated time of service restoration, documenting problems and dispatching important messages to proper management.